Privacy Policy
At Ember Cubs, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.
By using this site, you agree to the terms of this policy.
Who We Are
Ember Cubs is a small UK-based business offering baby and children's clothing, some of which may be personalised. Our website address is: www.embercubs.co.uk
If you have any questions about this policy you can contact us at: info@embercubs.co.uk
What Information We Collect
When you visit or shop on our website, we may collect:
-
Personal details: name, email address, phone number, shipping address, billing address
-
Order information: products purchased, payment method (handled securely by third-party processors)
-
Technical data: your IP address, browser type, time zone, and how you use out site (via cookies)
We do not store your full payment details.
Payments are processed securely by Stripe.
How We Use Your Information
We collect your information to:
-
Process and deliver your orders
-
Contact you about your order if needed
-
Respond to enquiries
-
Improve our website and services
-
Send updates or promotions (only if you've opted in)
Marketing and Emails
We will only send you marketing emails if you've chosen to subscribe. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Sharing Your Information
We never sell or rent your personal data.
We may share your information with trusted third parties who help us operate our website and fulfil orders, such as:
-
Payment providers (e.g. Stripe, PayPal)
-
Delivery companies (e.g. Royal Mail)
-
Website hosting platform (Wix)
Cookies
Our website uses cookies to improve your browsing experience and track website performance. Cookies are small text files stored on your device.
You can disable cookies in your browser settings if you prefer not to use them, but this may affect how the site works.
Your Rights (UK GDPR)
You have the right to:
-
Access the personal data we hold about you
-
Request corrections to your information
-
Ask us to delete your personal data
-
Object to or restrict how we use it
-
Withdraw consent at any time
To exercise these rights, please contact us at info@embercubs.co.uk
Data Security
We take security seriously. Your personal information is protected using secure systems, encryption and best practices.
Changes To This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with a revised "Last Updated" date.
Contact Us
If you have any questions or concerns about how we handle your data, please contact:
Ember Cubs